Quick Links

Take part in our bank survey!

Books and CDs icon

Click here for more details of Derek's fantastic books and audio CDs.

Training icon

Find out how to dazzle and delight your customers. Click here to find out more about how customer service training could improve your sales and your profits.

The WOW Awards icon

Click here to find out more about The WOW! Awards™, how to make a nomination and how they can be used to help you promote outstanding customer service in your business.

Newsletter icon

Register here for a completely free of charge customer service newsletter.

 

Press Releases

Read the latest press releases on Mr WOW!

Aim is 5 Star service as luminaries give out tips

4th November 2005

THE world's most visited theme park, Britain's biggest independent chain of hi-fi stores and a bookies shop in the Granite City wouldn't appear to have a great deal in common.

Read more...

Love is.. the key to long-term profit and sales gain

3rd November 2005

ONE of the UK's top motivational speakers told a conference in Edinburgh today that companies had to make customers "fall in love" with them in order to achieve long-term sales and profit goals.

Read more...

Press releases to download

Check out this press release taken from the magazine, Management Today on the Service Excellence Awards 2005!

Download