Past Events
Check out these cool, past customer service events from Mr WOW!™
If you would like to receive any of Derek's slides for any of the events below, please contact us on info@thewowgroup.co.uk
Haringey Council
18th January 2006
On Wednesday 18th January Derek worked with Haringey Council. He was the guest speaker at one of their events.
Putterill's Estate Agents
18th January 2006
On Wednesday 18th January (evening) Derek held a presentation at Knebworth Barns for Putterill's Estate Agents.
Women's Networking Company
13th February 2006
On Monday 13th February. Derek gave a hard hitting inspirational presentation to the Women's Networking Company.
Academy for Chief Executives
23rd of February, 2006
On the 23rd February Derek held a one day workshop for the Academy for Chief Executives.
Derek Williams in South Africa!
7th - 15th March 2006
In March 2006 Derek was invited to speak at a big event in South Africa. The word got round and Derek was also invited to speak for three other companies during his two week visit!
Customer Management World Africa 2006
7th March 2006
Customer Management World 2006 was Africa's only dedicated director level Customer Management conference.
Johannesburg Chamber of Commerce
9th March 2006
On 9th March 2006 Derek was speaking for the Johannesburg Chamber of Commerce.
Derek Speaks for Salebytes
14th March 2006
On 14th March 2006 Derek spoke for an organisation called Salebytes.
Society of Consumer Affairs Professionals (SOCAP) South Africa
15th March 2006
Derek was invited to speak at a SOCAP South Africa conference on 15th March 2006.
The London YES Group
31st March 2006
On 31st March 2006 Derek made a presentation at The London Yes Group. "Add the WOW! Factor and Increase Your Profits by 125%".
Get Them! Keep Them! Nuture Them!
25th April 2006
On the 25th April Derek was involved in an all day workshop with two of the UK's leading business gurus Phil Jesson and Martin Williams.
Federation of Small Business
17th May 2006
On 17th May 2006 Derek spoke at an event for the FSB (Federation of Small Businesses).
Harlow Chamber of Commerce
26th May 2006
On the 26th May 2006 Derek Williams was giving a very special presentation at the Harlow Chamber of Commerce. Derek will be touching on the subject of leadership, communication and how to get the WOW! factor into your business. It was a powerful and fun presentation on "How to Improve Your Customer Service"
Bank of New York
20th July 2006
On Thursday 20th July 2006 Derek spoke for a very special group. The Bank of New York.
National Customer Service Awards
19th of September 2006
The National Customer Service Awards took place on the 19th of September 2006
Finance IQ Presents.......Advanced Customer Management!
26th September 2006
Derek spoke about "Catching People Doing Things Right". Forget B2B and B2C, Derek argued that we should be more focused on P2P, meaning person to person!
Derek Speaks at IBM
Friday 13th October
On Friday 13th of October 2006 I spoke for a group at IBM.
Derek Speaks!
23rd October - 15th November 2006
Derek spoke for Business Link for Hampshire, Dorset and Isle of Wight on the 23rd, 24th, 31st October and 1st, 2nd, 6th, 7th, 14th, 15th November 2006.
The Spirit of Excellence
26th October 2006
During this one day workshop Derek helped to create the WOW! Factor and to discover ways to improve customer loyalty and dramatically increase your profits.