The Real Mr WOW!
Motivational Speaker - Derek Williams
Who is Mr Wow?
Mr WOW is actually Derek Williams who is an inspirational and motivational speaker, and creator of The WOW Awards™. He is the leading UK customer service speaker and world-wide selling author. His latest book, co-written with Don Hales, is packed with examples of truly outstanding customer service from The WOW Awards and The National Customer Service Award.
Derek is one of Britain's leading business and customer service gurus.
Derek's previous business, Stephens & Co, won five national awards for customer service including Commerce Magazine Excellence in Customer Service (the only business to ever win this award twice) and The Federation of Small Businesses Customer Care Award.
Mr WOW's Mission
To inspire great customer service in the UK so that other countries look at the UK and say 'what a great job the Brits are doing'.
Mr WOW's Experience
Derek advises and trains a wide variety of businesses on how to create 'WOW!' in their customer service. Derek's services as a Professional Speaker are in demand from national and international corporations and business groups.
Derek was Chief Executive of the Society of Consumer Affairs Professionals in Europe and he's a regular guest on TV and radio programmes dealing with customer service issues.
Derek is creator of The WOW! Awards™. The UK's only national customer service award based on customer nominations.
Derek's unique offer is that all, yes all, his work is fully guaranteed. If you don't feel he has met your expectations, he will refund your investment. This gives you total reassurance when booking him as a speaker, investing in one of his books, or booking his company's consultancy services.
What do the people think of Mr WOW?
Dear Derek,
We would like to thank you very much for the excellent presentation you gave at our international HR conference 2009. Your input on Customer Service "hit the spot", more so as the examples you showed were easy to relate to. The audience was captured the whole time and also non-native speaking delegates could easily follow your outlining.
We also very much valued the workshop you provided following your presentation. The feedback we received from our delegates was a 100% positive which is reflected by most of them signing up for your newsletter.
We are positive that we will meet again in the future.
Kind regards,
Jutta Klassen
International HR Project Manager
SPAR International
Derek Williams delivered the last session of the first day of our 2007 European User Conference. He is one of the few presenters I trusted to keep people’s attention that late in the afternoon. I was amazed with his ability to package a valuable message into an entertaining presentation, skillfully referencing other presentations that happened throughout the day. A very refreshing and exceedingly professional contribution to our conference!”
Claudia Remlinger
Channel & Solutions Marketing Manager, EMEA
RightNow Technologies Deutschland GmbH
Derek
On behalf of the IBM Service Management Team based in both Hursley and Bangalore I'd like to thank you for an entertaining and thought provoking presentation on "Providing Customer Service in a remote Technical Support role". You had clearly researched into the role of our Support Teams beforehand and adapted your presentation to suit the needs of our organisation - your examples were relevant, and suitably humorous at times too!
Even the complication of having to do a live video link presentation to teams across three sites on two continents at the same time (not to mention Manchester), didn't cause any problems and the amount of excellent feedback we have received from the remote sites suggests that none of your message was lost there either - the mark of a great presenter.
Thanks again for a terrific presentation,
Derek
Derek Treagus
WebSphere MQ, Brokers & ESB Customer Support IBM United Kingdom Limited
Derek,
Thank you very much for your input yesterday. The tone and the interaction were spot on for the audience and across the lunch plates and afterwards, there was much discussion as to how the ideas might be implemented. Indeed, one of the contracted providers made a specific ‘beeline’ for me, to excitedly say what they intended to do to make themselves more customer focused starting today!
I think that both you and I delivered on our promises, so thank you and well done and I look forward to working with you again in the future.
Regards
Nick Gerrard
Regional Head, Welsh Assembly Government – Mid Wales
Dear Derek,
I attended your presentation last night at the Quay Arts Centre, Newport, Isle of Wight.
I would just like to say how much I enjoyed your talk, very inspirational. My partner and I chatted for hours later in the evening as I told her of the evening. Better still, I called my managers this morning to get an action plan going. Thank you Derek, I may well call on you in the near future.
Hope you had a safe journey home.
Best regards,
Barrie Jehan.
Captain Barrie Jehan
Operations Manager/H&S Manager
Hovertravel Ltd.
Hi Derek
Not only have I already requested the newsletter, told all the managers what they missed and gave them your website. I have also ordered some CDs and just given a small rendition of your talk to our Marketing Manager.
Thanks again I feel so empowered today.
Karin
Karin Gray
Personnel Manager
Beaulieu Enterprises Ltd
"Derek's enthusiasm and passion for his subject were contagious. He had the full attention of everyone in the room from the start and they are still talking about items from his presentation now, almost a week later. Highly recommended."
To read more about what people think of Derek go to his testimonials page.