Case Studies
Mr WOW! would like you to do some thinking about your company's customer service. Please take a look at the following case studies!
Dressing for work
I've been noticing some pretty interesting stuff about what people wear to work.
Here are a few questions you could ask yourself about your companies dress code.
I've seen the man!
Just before Christmas I achieved one of my goals to attend a Tom Peters presentation.
Not only did I get to attend the meeting, but also I had a front row seat. I really got to feel the spit! And I had the chance to say "Hello," and have a chat with Tom in the coffee break.
Guarantees and a challenge
When I visited Richer Sounds a couple of years back, I was absolutely gob-smacked by the guarantee that they offer.
A real life case study - what do you think?
Improving service for your customers means making decisions. So here's a real life case study. Consider it and then think about what you would do if you were in charge.
Another case study - but it's not McDonalds fault!
Consider this:
Dave loves going to the cinema. Dave also loves ice cream.
First impressions from a restaurant in England
This story comes from my good friend, Graham Agass.
How would you (or your people) handle this awful dilemma?
I think that everyone in my home town of Stevenage was moved to tears when two young firemen, Michael Miller and Jeff Wornham, lost their lives trying to rescue a lady from a recent fire.